World Retail Congress

It’s been saddening to read all the negative press about The Body Shop in some sections of the UK media in recent weeks. Coverage that has talked about the brand being something of the past; tired and out of date. It’s saddening because I know of the brilliant work done by the talented people there, and their determination to ensure The Body Shop is a global leader in the beauty industry - and remains important to the millions of customers in the 80+ markets it serves for many years to come.

So why I am I illustrating this post with a picture of the World Retail Congress? Well, back in April this year, Ian McGarrigle kindly invited me to give a keynote at the WRC Barcelona conference, which gave me the chance to celebrate all the amazing work that has been done by the fantastic people at The Body Shop and to talk about the importance of retail and purpose in business. And at a times like these, with the company potentially changing hands in the months ahead, I thought I would share their story with a wider audience (whilst giving the brilliant Ian a plug ahead of his next WRC conference in Paris on the 16-18 April 2024).

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